Customer-relationship management is the biggest, fastest growing software market in the world. $40B is spent on CRMs annually, and almost all companies have one. But for those of us that don’t directly

A lot has changed about air travel since it went mainstream in the 1930s. On-board smoking, free-flowing booze, and five-star meals have given way to baggage fees, cramped seats, and mystery meat. Through all this change, one thing has stayed the same — the software that manages it all.

At the turn of the 16th century, Johannes Kepler set out to disprove Copernicus, who believed planets orbited in perfect, concentric circles from the sun. Kepler first formulated his hypothesis: planets had elliptical