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The mission of the Customer Success team is to ensure that our customers are achieving their desired outcomes in Retool. You make this happen by closely partnering with our users and champions. You also are experienced at building excellent working relationships with our key stakeholders. You enjoy working in a self-starter, fast-paced environment that encourages hearing your ideas on how Retool can scale to meet our customers’ future needs.
You will partner with Deployed Engineers to drive the business and technical relationships with our customers. Your job is to ensure that the customer exceeds their goals in Retool. This includes everything from onboarding and launching new use-cases to helping them overcome technical challenges. You’ll manage communications with our customers and work with them through regular business reviews and stakeholder meetings. Ultimately, we’ll look to you to ensure they are successful building apps within Retool.
You’ll join our Success team and partner with Deployed Engineers and other Customer Success Managers. In addition, you’ll work cross-functionally with team members ranging from engineering, product, and design to sales and marketing. And you’ll partner with leadership to navigate our largest expansion conversations.
You’ll be joining a broader team of Retools who are passionate about serving our customers, take pride in collaborating to build an incredibly innovative product, and enjoy spending time together. If this sounds like you, we’d love to hear from you!