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IT Operations

San Francisco

why we're looking for you

Our company is rapidly growing and with it the computer systems, hardware, software and vendors that we use to do our jobs and serve our customers. We’re looking for the first member to help build out the IT team and ensure our teams are set up to do their best work. You would be responsible for scaling our onboarding and offboarding practices, helping us manage our growing hardware and software needs, and building robust IT practices at Retool.

who you'll work with

You’ll be working cross-functionally with our Security / Infra team, Finance, and HR, as well as with every Retool to help them be successful.

in this role, you'll:

  • Help us implement and scale secure and user-friendly IT practices, including managing access to software, provisioning laptops, and offboarding
  • Facilitate the provisioning of Retool laptops for new hire onboarding and fleet upgrades
  • Run IT offboarding tasks, including building a system for tracking and de-provisioning access to software
  • Administer and design our corporate networks, including our in-office network and our WireGuard VPN
  • Be responsible for providing technical assistance and support related to computer systems, hardware, and software to all Retools
  • Troubleshoot IT issues and develop solutions
  • Update, and maintain detailed external and internal IT documentation
  • Onboard and support third-party vendors and/or contractors
  • Help us prepare for SOC2 and run the audit annually

the skillset you'll bring:

  • 3+ years of experience in IT System Administration
  • Experience working at a fast-growing tech company
  • Strong working knowledge of Apple systems and software 
  • Hands-on experience with computer networks, network administration and network installation
  • Understanding of script execution and troubleshooting (ex: Ruby, Bash, Python)
  • Working knowledge of imaging/endpoint management tools (DEP, Munki, Chef, JSS)
  • Past experience managing successful SOC2 audits for previous companies
  • Outstanding interpersonal and communication skills
  • A passion for working with internal customers 
  • Bonus points for strong working knowledge of Google Workspace, Slack, Zoom, Linear, Confluence, Dropbox, and similar cloud providers