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In the last year we’ve grown our customer base over 5x and continued to enhance our product. As a result we have more customer questions, feedback, and tickets coming in than ever before. As we continue to grow, we’re adding more customer-centric support engineers to help our customers build the systems and tools they need to run their business.
Working in Support at Retool you’ll communicate with customers of all sizes over many channels including chat, Slack, our community forum, and video calls. You’ll help answer their more difficult Retool development questions, troubleshoot connecting to many kinds of databases or APIs, and brainstorm app structure and best practices. Often this will mean researching new topics and reporting back to the customer on the best approach to achieve their goals.
You’ll work with other support engineers and software engineers to diagnose, troubleshoot, and solve customer problems. You’ll also help train new coworkers on supporting our users. Support is a small team today, but rapidly expanding to match our customer growth.
You’ll be joining a broader team of Retoolers who are passionate about serving our customers, enjoy collaborating to build an incredibly innovative product, and partake in some occasional-but-well-intentioned sarcasm. If this sounds like you, we’d love to hear from you!