Customer Support Escalation System

Automate support ticket escalation by routing them to the appropriate team member based on factors like ticket age, NPS, issue type, and customer type. Enterprise accounts trigger a Slack alert to the customer success manager for prompt resolution. Improve efficiency and customer satisfaction with streamlined ticket management.

salesforce

slackopenapi

Notifications

How this template works

Retool Workflows is a fast way for developers to automate cron jobs, custom alerts, and ETL tasks.

Learn more about how Workflows works

Click 'Try this in Retool' to import this workflow and create an organization.
Edit your generated workflow by designating a trigger, querying against databases or APIs, and visualizing logic paths directly on the canvas.
Extend your automations even further by shaping your data with JavaScript or Python, executing conditional logic, and setting up custom error handling for full visibility into running jobs.

Why Workflows?

Go beyond simple "if this, then that" integration tools. Connect your data sources, from local databases to third-party SaaS tooling, and write custom logic to define a series of tasks to connect, transform, and update your data. Automate everything from report generation, to churn analysis, to complex infrastructure maintenance tasks.

Learn more about Workflows →

More data sources you can power a Notifications Workflow with

Databases

Salesforce

MongoDB

Redis

APIs

Google Sheets

PostgreSQL

Slack

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Henrique Dubugras

CEO at Brex

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Software Engineer at Tripplo

What I love about Retool is that the biggest limitation is your imagination. I still feel like I’m only using 20 percent of what Retool is capable of.

Frequently Asked Questions

What is Retool?

Retool is a development platform that allows developers to quickly build custom internal tools and dashboards for their businesses. Retool offers a drag-and-drop interface and pre-built components, making it easy to create applications while writing little code.

Who uses Retool?

Retool is used by a variety of businesses, from small startups to large enterprises, across industries such as healthcare, finance, and e-commerce. Retool is particularly useful for businesses that rely heavily on internal tools and dashboards to run their operations, as it allows for the creation of custom applications tailored to their specific needs.

What databases does Retool support?

Retool supports a wide range of databases, including MySQL, PostgreSQL, Microsoft SQL Server, Amazon Redshift, and Google BigQuery. Retool also offers integrations with popular APIs and services such as Stripe, Twilio, and Slack, making it easy to incorporate data from these sources into Retool applications. Here is a list of all our different integrations.

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