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Account Manager, Mid-Market

Team

Sales Account Management

Location

San Francisco, United States

Apply on Gem
ABOUT RETOOL
Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.
At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for.
Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!

WHY WE'RE LOOKING FOR YOU:
We're looking for an account manager who gets that our customers' success drives our growth. You'll own the relationship with your clients, working alongside sales engineering to deeply understand their needs, identify the right solutions, and help them unlock more value from Retool. You'll close renewals and expansion deals by being a trusted advisor, not just a vendor. The ideal candidate is quota-driven but knows the best outcomes come from genuine partnership and solving real problems.
WHAT YOU'LL DO:
  • Drive expansion revenue by identifying opportunities where Retool can solve more problems for your customers
  • Own renewals by proving ongoing value well before contract time
  • Build pipeline through product conversations, use case exploration, and event follow-ups that actually matter to customers
  • Get curious about your customers' businesses to understand their goals, challenges, and workflows so you can recommend the right solutions
  • Run tight sales processes with consistent methodology to deliver accurate forecasts and hit your numbers
  • Champion your accounts internally by sharing usage insights, customer wins, and strategic recommendations during business reviews
  • Spot risks early and own them through resolution because if something's off, you're on it
  • Communicate clearly and follow through reliably so your customers never wonder where things stand
WHO YOU'LL WORK WITH:
You'll partner closely with sales engineers to design solutions, technical account managers to ensure smooth implementation, account executives to tackle strategic accounts, and deal desk and legal to get deals across the finish line. This role thrives on collaboration because your success depends on building great relationships internally and externally.
THE SKILLSET YOU'LL BRING:
  • Experience selling to mid-market companies (251-2,500 employees). You know how these organizations think and buy
  • A track record of consistently hitting quota through both renewals and expansion
  • The ability to run discovery calls that uncover real needs and turn them into pipeline
  • Strong organizational skills to juggle multiple accounts without dropping the ball
  • Clear, compelling communication (written and verbal) that builds trust
  • Comfort positioning value, negotiating terms, and closing deals consultatively
NICE TO HAVE:
  • A history of crushing quota while earning great customer feedback (both matter here)
  • Experience with tools like Salesforce, Outreach, Gong, and LinkedIn Sales Navigator
  • Professional certifications (like SAMA) that show you invest in your craft
  • Familiarity with the AI and developer tools landscape

Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!
Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.