ABOUT RETOOL
Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.
At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for.
Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!
WHY WE'RE LOOKING FOR YOU:
Our sales engineering team is critical to Retool. Sales Engineers drive revenue by closely partnering with potential customers and ensuring their success with Retool.
Much of the Retool sales process is technical, helping potential customers understand how to build apps and workflows with Retool, deploy on their infrastructure, and connect to critical resources. Building successful relationships with our customers is a key component of this role and you’ll leverage your technical background to dive in.
Our revenue and business goals this year are aggressive, and we need the right team to help turn prospects into happy Retool customers and expand our footprint in existing accounts.
WHAT YOU'LL DO:
No two workdays will be the same. You’ll dive deep with prospects to understand their technical environment and their business goals. You'll create and deliver demos to enterprise clients, uncover compelling use cases, build apps within Retool alongside prospects, present to enterprise executives, and manage the technical close throughout the sales cycle.
At this stage in Retool’s journey, we’ll also look to you to help build new processes and programs that empower our sales team to meet and exceed quota.
WHO YOU'LL WORK WITH:
You’ll join our team of Enterprise Sales Engineers and partner closely with our Enterprise Account Executives. You’ll also work cross-functionally with the rest of the go-to-market team as well as marketing, engineering, and product.
You’ll be joining a broader team of Retools who are passionate about serving our customers and enjoy collaborating to build an incredibly innovative platform. If this sounds like you, we’d love to hear from you!
IN THIS ROLE, YOU'LL:
- Talk with potential customers, understand their problems, and assess whether or not Retool is a good fit
- Identify relevant technical stakeholders, use cases, timelines, etc., and manage the technical sales process
- Convince customers and prospects that Retool is the right solution through art-of-the-possible demos, architecture deep-dives, hands-on technical evaluations, and partnering on business case development
- Serve as the primary, ongoing technical point of contact for our users in the presales process
- Act as the voice of the customer, synthesizing and raising themes, feature requests, and blockers to our engineering and product organizations
- Represent Retool externally via conferences, webinars, etc.
THE SKILLSET YOU'LL BRING:
- Experienced presales professional:
- 2+ years supporting customers and prospects in the Fortune 500
- 5+ years of progressive experience in technical presales roles
- An enthusiastic, strong, technical generalist
- Strong knowledge of SQL, JavaScript, APIs, etc.
- Experience with web development and containerized software is a plus
- Strong sales acumen and proven experience partnering with AEs to drive end-to-end sales (e.g., qualification, influencing pricing strategy, etc.)
- Bonus points for experience using sales frameworks like Command of the Message or MEDDPICC
- Ability to think on your feet and solve problems during calls with technical customers
For candidates based in the United States, we have three geographic pay zones. For this role, the pay range(s) for this role in each zone is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles.
This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location.
Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!
Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.