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Head of Business Operations

Team

Strategic Finance

Location

San Francisco, United States

Apply on Gem
ABOUT RETOOL
Nearly every company in the world runs on custom software: Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. But most companies don’t have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.
At Retool, we’re on a mission to bring good software to everyone. We’re building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools. We believe that the future of software development lies in abstracting away the tedious and repetitive tasks developers waste time on, while creating reusable components that act as a force multiplier for future developers and projects. The result is not just productivity, but good software by default. And that’s a mission worth striving for.
Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. Interested in joining us? Let us know!

WHY WE’RE LOOKING FOR YOU:
We’re growing fast and evolving into a new phase of scale. We need a Head of Business Operations who can partner with our executive leadership — the CEO, CFO, COO, and business unit leads — to design, build, and optimize how we work. You’ll own high-leverage strategic initiatives and operational frameworks that will shape our company’s path to maturity and sustained growth.
WHO YOU'LL WORK WITH:
You'll join a dynamic, growing Finance team that aspires to serve customers across the business with high-quality financial reporting and insights. In addition to working with different Finance team members, you will partner with teams across the business as we establish processes and the infrastructure required to support our growing business.
WHAT YOU'LL DO:
  • Take end-to-end ownership of major cross-functional initiatives: define the challenge, design the solution, lead execution, measure outcomes, and iterate
  • Partner closely with leaders across product, engineering, go-to-market (GTM), finance, and operations—helping prioritize business opportunities, clarify trade-offs, and drive alignment
  • Build and scale operating rhythms, frameworks, metrics, dashboards, and processes that give the leadership team clarity and focus
  • Evaluate and support new operational functions, teams, or areas of investment — including resource allocation, staffing models, cost/benefit analysis, and performance measurement
  • Drive our path toward greater operational maturity (process excellence, systems design, data-driven decision making), ensuring we build the right foundation for sustained growth
  • Help translate strategic goals into operational plans and ensure consistent execution across the organization
  • Mentor and lead a lean but high-impact business operations team—defining roles, building systems, and fostering a culture of continuous improvement
THE SKILLSET YOU'LL BRING:
  • Significant experience in business operations, strategy, or similar roles—ideally with both consulting/investment-banking background and time in a high-growth tech or operations scale-up environment
  • Excellent analytical problem-solving skills: you can dive into data, surface insights, and turn them into actionable plans and operational change
  • Strong communicator: you can take complex problems and present clear recommendations to senior leadership, bridging technical, business, and operational audiences
  • Structured, organized, and execution-oriented: you’ve run major projects end to end, built processes from scratch, and scaled teams or functions
  • Comfortable with ambiguity: you can thrive in fast-moving, evolving environments and bring clarity where there’s uncertainty
  • A mindset of partnership and impact: you view yourself as an enabler of business teams and see your team as “connective tissue” for the entire org
  • Preferred: experience at a fast-scaling company (50 → 500+ employees), sitting at the intersection of operations and strategy; familiarity with SaaS or tech business models; experience building dashboards/KPIs

Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!
Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.