Support Response Time Report

This workflow template enables you to generate a weekly customer support report, summarizing key metrics for your team. The report includes data on average time to close tickets, popular ticket topics, outcomes, and customer ratings. Automate the process and receive the report via email every Friday.

Zendesk

Notifications

How this template works

Retool allows you to bring your data to life to make powerful internal tools with both pre-made and custom components.

Learn about how Retool works

Click 'Try this in Retool' to import this workflow and create an organization.
Edit your generated workflow by designating a trigger, querying against databases or APIs, and visualizing logic paths directly on the canvas.
Extend your automations even further by shaping your data with JavaScript or Python, executing conditional logic, and setting up custom error handling for full visibility into running jobs.

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Customers using Retool like this

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David Boskovitz

Software Engineer at Kiwi

Retool allows us to deliver a ton of internal apps fast. These apps are critical to the business, but our engineers rarely have time. With Retool, you can go from idea to app instantly. Our operations are significantly more effective.

Jean-Denis Greze

CTO at Plaid

The work our engineers have been able to do with Retool supports our goals, has made meaningful contributions to supporting our customers, and has high ROI from the engineering efforts invested so far.

More data sources you can power a Zendesk with

Databases

Salesforce

MongoDB

Redis

APIs

Google Sheets

PostgreSQL

Slack

Frequently Asked Questions

What is Retool?

Retool is a development platform that allows developers to quickly build custom internal tools and dashboards for their businesses. Retool offers a drag-and-drop interface and pre-built components, making it easy to create applications while writing little code.

Who uses Retool?

Retool is used by a variety of businesses, from small startups to large enterprises, across industries such as healthcare, finance, and e-commerce. Retool is particularly useful for businesses that rely heavily on internal tools and dashboards to run their operations, as it allows for the creation of custom applications tailored to their specific needs.

What databases does Retool support?

Retool supports a wide range of databases, including MySQL, PostgreSQL, Microsoft SQL Server, Amazon Redshift, and Google BigQuery. Retool also offers integrations with popular APIs and services such as Stripe, Twilio, and Slack, making it easy to incorporate data from these sources into Retool applications. Here is a list of all our different integrations.

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