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Illustration of pipes channelling water through a vibrant pond filled with lotus flowers and lily pads.
Illustration of a hand reaching through lush foliage with glowing star-like lights surrounding it.
Illustration of a wooden box filled with colorful geometric blocks.
Illustration of a person holding a futuristic mobile phone with a wavy pink design while sitting at a table with a laptop, pen, and coffee while riding transit, overlooking a scenic landscape.
A colorful illustration of a forest stream with rocks, plants, and a waterfall flowing into a calm pond.
An illustrated hand pulls a glowing white book from a colorful bookshelf filled with books.
An illustrated warehouse scene with stacked boxes, a forklift, and sunlight streaming through large windows.
An abstract illustration of colorful 3D cubes stacked in various sizes with white clouds drifting between them.
Illustration of pipes channelling water through a vibrant pond filled with lotus flowers and lily pads.
Illustration of a hand reaching through lush foliage with glowing star-like lights surrounding it.

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  View all templates

Support Response Time Report

This workflow template enables you to generate a weekly customer support report, summarizing key metrics for your team. The report includes data on average time to close tickets, popular ticket topics, outcomes, and customer ratings. Automate the process and receive the report via email every Friday.

Zendesk
Notifications
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How this template works

Retool allows you to bring your data to life to make powerful internal tools with both pre-made and custom components.

Learn about how Retool works
  1. Click 'Try this in Retool' to import this workflow and create an organization.
  2. Edit your generated workflow by designating a trigger, querying against databases or APIs, and visualizing logic paths directly on the canvas.
  3. Extend your automations even further by shaping your data with JavaScript or Python, executing conditional logic, and setting up custom error handling for full visibility into running jobs.

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Customers using Retool like this

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Adam Louie

Senior Director of Business Operations at LeadGenius

Retool has enabled us to completely remodel and refine our systems, which in turn has freed up valuable engineering resources equivalent to 2-3 full stack engineers.

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David Boskovitz

Software Engineer at Envoy

As an engineer, I love Retool. My team now builds much-needed tools for customer support instantly. Also love how it's so hackable - there's little we can't do.

More data sources you can power a Zendesk with

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Frequently Asked Questions

What is Retool?toggle icon
Retool is a development platform that allows developers to quickly build custom internal tools and dashboards for their businesses. Retool offers a drag-and-drop interface and pre-built components, making it easy to create applications while writing little code.
Who uses Retool?toggle icon
Retool is used by a variety of businesses, from small startups to large enterprises, across industries such as healthcare, finance, and e-commerce. Retool is particularly useful for businesses that rely heavily on internal tools and dashboards to run their operations, as it allows for the creation of custom applications tailored to their specific needs.
What databases does Retool support?toggle icon
Retool supports a wide range of databases, including MySQL, PostgreSQL, Microsoft SQL Server, Amazon Redshift, and Google BigQuery. Retool also offers integrations with popular APIs and services such as Stripe, Twilio, and Slack, making it easy to incorporate data from these sources into Retool applications. Here is a list of all our different integrations.

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