Support Response Time Report

This workflow template enables you to generate a weekly customer support report, summarizing key metrics for your team. The report includes data on average time to close tickets, popular ticket topics, outcomes, and customer ratings. Automate the process and receive the report via email every Friday.

Zendesk

Notifications

How this template works

Retool allows you to bring your data to life to make powerful internal tools with both pre-made and custom components.

Learn about how Retool works

Click 'Try this in Retool' to import this workflow and create an organization.
Edit your generated workflow by designating a trigger, querying against databases or APIs, and visualizing logic paths directly on the canvas.
Extend your automations even further by shaping your data with JavaScript or Python, executing conditional logic, and setting up custom error handling for full visibility into running jobs.

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Amo Moloko

Software Engineer at Tripplo

What I love about Retool is that the biggest limitation is your imagination. I still feel like I’m only using 20 percent of what Retool is capable of.

Rohan Chopra

Director of Engineering at Doordash

Investing in internal tools used to be a difficult and polarizing trade-off; Retool helped us to shift that paradigm by making tools a quick and painless part of any project, saving us countless hours of operator and engineering time.

More data sources you can power a Zendesk with

Databases

Salesforce

MongoDB

Redis

APIs

Google Sheets

PostgreSQL

Slack

Frequently Asked Questions

What is Retool?

Retool is a development platform that allows developers to quickly build custom internal tools and dashboards for their businesses. Retool offers a drag-and-drop interface and pre-built components, making it easy to create applications while writing little code.

Who uses Retool?

Retool is used by a variety of businesses, from small startups to large enterprises, across industries such as healthcare, finance, and e-commerce. Retool is particularly useful for businesses that rely heavily on internal tools and dashboards to run their operations, as it allows for the creation of custom applications tailored to their specific needs.

What databases does Retool support?

Retool supports a wide range of databases, including MySQL, PostgreSQL, Microsoft SQL Server, Amazon Redshift, and Google BigQuery. Retool also offers integrations with popular APIs and services such as Stripe, Twilio, and Slack, making it easy to incorporate data from these sources into Retool applications. Here is a list of all our different integrations.

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