Support Response Time Report
This workflow template enables you to generate a weekly customer support report, summarizing key metrics for your team. The report includes data on average time to close tickets, popular ticket topics, outcomes, and customer ratings. Automate the process and receive the report via email every Friday.
How this template works
Retool allows you to bring your data to life to make powerful internal tools with both pre-made and custom components.
Learn about how Retool works↗- Click 'Try this in Retool' to import this workflow and create an organization.
- Edit your generated workflow by designating a trigger, querying against databases or APIs, and visualizing logic paths directly on the canvas.
- Extend your automations even further by shaping your data with JavaScript or Python, executing conditional logic, and setting up custom error handling for full visibility into running jobs.
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Customers using Retool like this
View customer stories↗“We would have had to hire 2-3 full-time engineers to build what I did in 30 minutes using Retool.
We would have had to hire 2-3 full-time engineers to build what I did in 30 minutes using Retool.
JJ Maxwell
Co-Founder and CRO at JetFuel
“Retool offers us prebuilt components and integration with resources that we otherwise would have to build. Ultimately, Retool empowers us to provide a better tooling service level to our internal users than in the past and, as a result, better serve our customers.
Retool offers us prebuilt components and integration with resources that we otherwise would have to build. Ultimately, Retool empowers us to provide a better tooling service level to our internal users than in the past and, as a result, better serve our customers.
Kee Han Ooi
Software Engineer at Solera Health at Solera Health
More data sources you can power a Zendesk with
Databases
Salesforce
MongoDB
Redis
Google Sheets
PostgreSQL
SlackFrequently Asked Questions
Retool is a development platform that allows developers to quickly build custom internal tools and dashboards for their businesses. Retool offers a drag-and-drop interface and pre-built components, making it easy to create applications while writing little code.
Retool is used by a variety of businesses, from small startups to large enterprises, across industries such as healthcare, finance, and e-commerce. Retool is particularly useful for businesses that rely heavily on internal tools and dashboards to run their operations, as it allows for the creation of custom applications tailored to their specific needs.
Retool supports a wide range of databases, including MySQL, PostgreSQL, Microsoft SQL Server, Amazon Redshift, and Google BigQuery. Retool also offers integrations with popular APIs and services such as Stripe, Twilio, and Slack, making it easy to incorporate data from these sources into Retool applications. Here is a list of all our different integrations.
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Social Media Analytics Dashboard
This app is a tool that allows you to analyze and visualize data from various social media platforms to gain insights into user behavior, trends, and engagement.