Support Ticket Routing System

This workflow template efficiently routes new support tickets to team members based on availability, workload, expertise, and ticket urgency. Ensure prompt and effective handling of tickets by automating the routing process.

Zendesk

Notifications

How this template works

Retool allows you to bring your data to life to make powerful internal tools with both pre-made and custom components.

Learn about how Retool works↗

Click 'Try this in Retool' to import this workflow and create an organization.
Edit your generated workflow by designating a trigger, querying against databases or APIs, and visualizing logic paths directly on the canvas.
Extend your automations even further by shaping your data with JavaScript or Python, executing conditional logic, and setting up custom error handling for full visibility into running jobs.

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Support Response Time Report

This workflow template enables you to generate a weekly customer support report, summarizing key metrics for your team. The report includes data on average time to close tickets, popular ticket topics, outcomes, and customer ratings. Automate the process and receive the report via email every Friday.

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Send new Salesforce opportunities to Slack

Stay informed about new Salesforce opportunities in real-time with this powerful workflow template. It automatically sends notifications to Slack whenever a new opportunity is created in Salesforce, allowing your team to stay updated and take immediate action. Streamline your sales processes, enhance collaboration, and seize new business opportunities with ease.

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Create Linear tickets from new Github issues

Automate your ticket management process with this workflow template. Create Linear tickets automatically from new GitHub issues, ensuring seamless issue tracking and efficient collaboration between development and support teams. Streamline your workflow and enhance productivity.

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Add Typeform responses to Google Sheets

Integrate Typeform responses with Google Sheets, simplifying data collection and analysis for better insights and informed decision-making.

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Send Slack Message for High-Value Shopify Orders

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Manufacturing Dashboard

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Enterprise Asset Management System

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Customers using Retool like this

View customer stories↗

“
Retool has enabled us to completely remodel and refine our systems, which in turn has freed up valuable engineering resources equivalent to 2-3 full stack engineers.

Adam Louie

Senior Director of Business Operations at LeadGenius

“
As an engineer, I love Retool. My team now builds much-needed tools for customer support instantly. Also love how it's so hackable - there's little we can't do.

David Boskovitz

Software Engineer at Envoy

More data sources you can power a Zendesk with

Databases

Salesforce

MongoDB

Redis

APIs

Google Sheets

PostgreSQL

Slack

Frequently Asked Questions

Retool is a development platform that allows developers to quickly build custom internal tools and dashboards for their businesses. Retool offers a drag-and-drop interface and pre-built components, making it easy to create applications while writing little code.

Retool is used by a variety of businesses, from small startups to large enterprises, across industries such as healthcare, finance, and e-commerce. Retool is particularly useful for businesses that rely heavily on internal tools and dashboards to run their operations, as it allows for the creation of custom applications tailored to their specific needs.

Retool supports a wide range of databases, including MySQL, PostgreSQL, Microsoft SQL Server, Amazon Redshift, and Google BigQuery. Retool also offers integrations with popular APIs and services such as Stripe, Twilio, and Slack, making it easy to incorporate data from these sources into Retool applications. Here is a list of all our different integrations.

Supercharge your business today.

Start building an internal tool or customer portal in under 10 minutes.

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Support Ticket Routing System

How this template works

Explore more Zendesk templates

Support Response Time Report

Send new Salesforce opportunities to Slack

Explore more Notifications templates

Create Linear tickets from new Github issues

Add Typeform responses to Google Sheets

Explore other templates

Supplier Diversity Dashboard

Clinical Trial Management Dashboard

Send Slack Message for High-Value Shopify Orders

Financial Health Dashboard

Employee Stock Option Management Software

Manufacturing Dashboard

Inventory Turnover Dashboard

Enterprise Asset Management System

Customers using Retool like this

“
Retool has enabled us to completely remodel and refine our systems, which in turn has freed up valuable engineering resources equivalent to 2-3 full stack engineers.

“
As an engineer, I love Retool. My team now builds much-needed tools for customer support instantly. Also love how it's so hackable - there's little we can't do.

More data sources you can power a Zendesk with

Databases

APIs

Frequently Asked Questions

What is Retool?

Who uses Retool?

What databases does Retool support?

Supercharge your business today.

Support Ticket Routing System

How this template works

Explore more Zendesk templates

Support Response Time Report

Send new Salesforce opportunities to Slack

Explore more Notifications templates

Create Linear tickets from new Github issues

Add Typeform responses to Google Sheets

Explore other templates

Supplier Diversity Dashboard

Clinical Trial Management Dashboard

Send Slack Message for High-Value Shopify Orders

Financial Health Dashboard

Employee Stock Option Management Software

Manufacturing Dashboard

Inventory Turnover Dashboard

Enterprise Asset Management System

Customers using Retool like this

“Retool has enabled us to completely remodel and refine our systems, which in turn has freed up valuable engineering resources equivalent to 2-3 full stack engineers.

“As an engineer, I love Retool. My team now builds much-needed tools for customer support instantly. Also love how it's so hackable - there's little we can't do.

More data sources you can power a Zendesk with

Databases

APIs

Frequently Asked Questions

What is Retool?

Who uses Retool?

What databases does Retool support?

Supercharge your business today.

“
Retool has enabled us to completely remodel and refine our systems, which in turn has freed up valuable engineering resources equivalent to 2-3 full stack engineers.

“
As an engineer, I love Retool. My team now builds much-needed tools for customer support instantly. Also love how it's so hackable - there's little we can't do.