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Support Ticket Routing System

This workflow template efficiently routes new support tickets to team members based on availability, workload, expertise, and ticket urgency. Ensure prompt and effective handling of tickets by automating the routing process.

Zendesk
Notifications
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How this template works

Retool allows you to bring your data to life to make powerful internal tools with both pre-made and custom components.

Learn about how Retool works
  1. Click 'Try this in Retool' to import this workflow and create an organization.
  2. Edit your generated workflow by designating a trigger, querying against databases or APIs, and visualizing logic paths directly on the canvas.
  3. Extend your automations even further by shaping your data with JavaScript or Python, executing conditional logic, and setting up custom error handling for full visibility into running jobs.

Customers using Retool like this

View customer stories 
Matthew Clower thumbnail

Matthew Clower

CTO at Treasure Financial

Retool changes the unit economics of building. Tooling problems can be eliminated by one engineer in hours with Retool. Within 2 months, the time we spent on business interruptions fell below 8% from 75%. With Retool, we’ve saved over $1M in engineering capacity to focus on improving our product experience.

Sébastien Vidal

Sébastien Vidal

Director of Data Engineering at NBC Universal at NBC Universal

Retool allows us to quickly create user friendly interfaces to share ML models with business teams. Our data scientists run 800+ ML models each week, and the robust visualization options in Retool have given us a new level of visibility into model performance.

More data sources you can power a Zendesk with

Databases

Salesforce logoSalesforce
MongoDB logoMongoDB
Redis logoRedis

APIs

Google Sheets logoGoogle Sheets
PostgreSQL logoPostgreSQL
Slack logoSlack

Frequently Asked Questions

What is Retool?toggle icon
Retool is a development platform that allows developers to quickly build custom internal tools and dashboards for their businesses. Retool offers a drag-and-drop interface and pre-built components, making it easy to create applications while writing little code.
Who uses Retool?toggle icon
Retool is used by a variety of businesses, from small startups to large enterprises, across industries such as healthcare, finance, and e-commerce. Retool is particularly useful for businesses that rely heavily on internal tools and dashboards to run their operations, as it allows for the creation of custom applications tailored to their specific needs.
What databases does Retool support?toggle icon
Retool supports a wide range of databases, including MySQL, PostgreSQL, Microsoft SQL Server, Amazon Redshift, and Google BigQuery. Retool also offers integrations with popular APIs and services such as Stripe, Twilio, and Slack, making it easy to incorporate data from these sources into Retool applications. Here is a list of all our different integrations.

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