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Support Ticket Routing System

This workflow template efficiently routes new support tickets to team members based on availability, workload, expertise, and ticket urgency. Ensure prompt and effective handling of tickets by automating the routing process.

Zendesk
Notifications
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How this template works

Retool allows you to bring your data to life to make powerful internal tools with both pre-made and custom components.

Learn about how Retool works
  1. Click 'Try this in Retool' to import this workflow and create an organization.
  2. Edit your generated workflow by designating a trigger, querying against databases or APIs, and visualizing logic paths directly on the canvas.
  3. Extend your automations even further by shaping your data with JavaScript or Python, executing conditional logic, and setting up custom error handling for full visibility into running jobs.

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Customers using Retool like this

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Amo Moloko

Amo Moloko

Software Engineer at Tripplo

What I love about Retool is that the biggest limitation is your imagination. I still feel like I’m only using 20 percent of what Retool is capable of.

Rohan Chopra Headshot

Rohan Chopra

Director of Engineering at Doordash

Investing in internal tools used to be a difficult and polarizing trade-off; Retool helped us to shift that paradigm by making tools a quick and painless part of any project, saving us countless hours of operator and engineering time.

More data sources you can power a Zendesk with

Databases

Salesforce logoSalesforce
MongoDB logoMongoDB
Redis logoRedis

APIs

Google Sheets logoGoogle Sheets
PostgreSQL logoPostgreSQL
Slack logoSlack

Frequently Asked Questions

What is Retool?toggle icon
Retool is a development platform that allows developers to quickly build custom internal tools and dashboards for their businesses. Retool offers a drag-and-drop interface and pre-built components, making it easy to create applications while writing little code.
Who uses Retool?toggle icon
Retool is used by a variety of businesses, from small startups to large enterprises, across industries such as healthcare, finance, and e-commerce. Retool is particularly useful for businesses that rely heavily on internal tools and dashboards to run their operations, as it allows for the creation of custom applications tailored to their specific needs.
What databases does Retool support?toggle icon
Retool supports a wide range of databases, including MySQL, PostgreSQL, Microsoft SQL Server, Amazon Redshift, and Google BigQuery. Retool also offers integrations with popular APIs and services such as Stripe, Twilio, and Slack, making it easy to incorporate data from these sources into Retool applications. Here is a list of all our different integrations.

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