SLA dashboard
Hold your team accountable with visibility into support metrics like time to response.
Industry
software-as-a-servicefinancial-services
End users
operationscustomer-support
Components
1+
Components
Build from a handful of drag-and-drop components
Table displays a table of tickets that can be filtered by SLA status, support rep, date, task time, response time, and more.
Text highlight success metrics like average response time, promoter score, and ticket backlog in your SLA dashboard.
Bar Chart inspire friendly competition by showing tickets resolved or average response time by rep in a bar chart.
Dropdown filter results by including dropdowns for specific support reps, SLA statues, and support ticket types.
Button submit account notes and send notifications with the click of a button.
Integrations
Data source
To explore and update account records, you’ll need to connect to a data source. In this example, we used a PostgreSQL database but this tool could be built on top of many data sources. See Retool integrations here.
1. Create resource
2. Read data
3. Connect data with UIFrom startups to Fortune 500s, the world's most effective teams use Retool to build custom business software. See our customers.
“Retool has enabled us to completely remodel and refine our systems, which in turn has freed up valuable engineering resources equivalent to 2-3 full stack engineers.
Retool has enabled us to completely remodel and refine our systems, which in turn has freed up valuable engineering resources equivalent to 2-3 full stack engineers.
Adam Louie
Senior Director of Business Operations at LeadGenius