Customer notification system

Part of delivering an excellent customer experience is sending informative notifications at the right moment. For example, a credit card company might want to send an email or SMS notification when a customer approaches their spending limit. Building such a system from scratch is not advised.

With Retool, you can build a messaging notification system that requires far less engineering overhead while also unblocking your marketing team from making copy changes.

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Industry

EcommerceFinancial Services

End users

Marketing and SalesCustomer Support

Components

Container

Text

Dropdown

JSON Editor

Components

Build from a handful of drag-and-drop components

Dropdown allows team members to select which template and version to use for our notification.

Button make it possible for a marketing user to approve or un-approve the template.

Text Input give team members the option to include a description to provide context about he template and version.

Text provide context for the custom JavaScript components and preview of the output.

JSON editor give team members the option to modify JSON and preview how it impacts notifications.

Custom Components allow engineering teams to add Javascript to the notification title and body to compute values for our notification.

Data source

You’ll need to connect to a data source to populate your notifications with information that’s relevant to the recipient (e.g. their remaining balance if using the example above). In this example, we are reading from a PostgreSQL database to power the content of the notification — Retool natively connects to most databases or anything with a REST, GraphQL or gRPC API.

1. Create resource

2. Read data

3. Connect data with UI

Related use cases

What you can build with Retool

Discount approval tool

Build a tool to validate, approve, and keep track of discounts and offer redemptions.

Know Your Customer (KYC) user explorer

Build a KYC user explorer and move new customers through the KYC compliance process faster than ever.

Aggregate and explore media assets

Create a single dashboard for team members to sift through your entire media asset library in an instant.

Customer 360 dashboard

Build an app that allows customer support teams to view customers’ activities: what they bought, what was refunded, emails they opened, surveys they’ve given, and more.

Video library

Build a content library app to sort, modify, and package video content by dimensions like an instructor, content type, expertise level, and paid vs. free video content.

From startups to Fortune 500s, the world's most effective teams use Retool to build custom business software. Our customers

Pedro Franceschi

Co-founder and CTO at Brex

Retool is incredible. It's been a critical for our ops from the start, and is the reason we’re able to scale so quickly. And the on-prem version with access controls & audit logs makes it easy to meet our compliance requirements.

Try Retool today

Start building an internal tool or customer portal in under 10 minutes

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