Customer notification system

Part of delivering an excellent customer experience is sending informative notifications at the right moment. For example, a credit card company might want to send an email or SMS notification when a customer approaches their spending limit. Building such a system from scratch is not advised.

With Retool, you can build a messaging notification system that requires far less engineering overhead while also unblocking your marketing team from making copy changes.

Customer notification system

Build from a handful of drag-and-drop components

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Dropdown allows team members to select which template and version to use for our notification.
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Button make it possible for a marketing user to approve or un-approve the template.
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Text Input give team members the option to include a description to provide context about he template and version.
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Text provide context for the custom JavaScript components and preview of the output.
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JSON editor give team members the option to modify JSON and preview how it impacts notifications.
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Custom Components allow engineering teams to add Javascript to the notification title and body to compute values for our notification.

You’ll need to connect to a data source to populate your notifications with information that’s relevant to the recipient (e.g. their remaining balance if using the example above). In this example, we are reading from a PostgreSQL database to power the content of the notification — Retool natively connects to most databases or anything with a REST, GraphQL or gRPC API.

Step 1 Create resource1. Create resource
Step 2 Read data2. Read data
Step 3 Connect data with UI3. Connect data with UI
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Pedro Franceschi

Co-founder and CTO at Brex

Retool is incredible. It's been a critical for our ops from the start, and is the reason we’re able to scale so quickly. And the on-prem version with access controls & audit logs makes it easy to meet our compliance requirements.

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