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An illustrated warehouse scene with stacked boxes, a forklift, and sunlight streaming through large windows.
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Illustration of pipes channelling water through a vibrant pond filled with lotus flowers and lily pads.

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Illustration of pipes channelling water through a vibrant pond filled with lotus flowers and lily pads.
Illustration of a hand reaching through lush foliage with glowing star-like lights surrounding it.
Illustration of a wooden box filled with colorful geometric blocks.
Illustration of a person holding a futuristic mobile phone with a wavy pink design while sitting at a table with a laptop, pen, and coffee while riding transit, overlooking a scenic landscape.
A colorful illustration of a forest stream with rocks, plants, and a waterfall flowing into a calm pond.
An illustrated hand pulls a glowing white book from a colorful bookshelf filled with books.
An illustrated warehouse scene with stacked boxes, a forklift, and sunlight streaming through large windows.
An abstract illustration of colorful 3D cubes stacked in various sizes with white clouds drifting between them.
Illustration of pipes channelling water through a vibrant pond filled with lotus flowers and lily pads.
Illustration of a hand reaching through lush foliage with glowing star-like lights surrounding it.

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IntegrationsTemplatesUtilitiesBlogReads and reportsCustomer storiesVideosInteractive tour

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  Back to all use cases

Refund processor

Pretty much every company in the world has to refund a customer for a product or service. With Retool, you give customer support agents (or whoever is processing a refund) a simple tool that connects your database and payment platforms to lookup orders and process refunds.

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Industry

EcommerceMarketplaces

End users

Customer SupportMarketing and Sales

Components

Button

Button

Text Input

Text Input

Table

Table

Text

Text

Refund processor
Components

Build from a handful of drag-and-drop components

[object Object]
Text provide context for support agents to help them navigate the refund workflow.
[object Object]
Table display customer orders in a table and include buttons in columns to trigger the refund.
[object Object]
Text Input filter search results by typing keywords into a text input box.
[object Object]
Button use buttons to request and approve refunds.
Data source

Connect Retool to a data source where your order information is stored and to your payment processor API. Retool works out of the box with databases like PostgreSQL, MySQL, MongoDB, and APIs like Shopify and Stripe.

Step 1 Create resource1. Create resource
Step 2 Read data2. Read data
Step 3 Connect data with UI3. Connect data with UI
Related use cases

What you can build with Retool

DoorDash logoBrex logoCommonBond logoStripe logoPinterest logoAmazon logoMercedes logoAB InBev logo

From startups to Fortune 500s, the world's most effective teams use Retool to build custom business software. Our customers

Rohan Chopra
DoorDash Icon

Rohan Chopra

Director of Engineering at DoorDash

Investing in internal tools used to be a difficult and polarizing trade-off; Retool helped us to shift that paradigm by making tools a quick and painless part of any project, saving us countless hours of operator and engineering time.

Try Retool today

Start building an internal tool or customer portal in under 10 minutes

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Company
About
Careers
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Newsroom
Start for freeStart for freeBook a demoBook a demo
Terms of usePrivacy policySecurityTrust CenterSite map
© Retool 2025