Jobs at Retool

Retool is a fast way of building internal tools. Our goal is to make this large class of software faster, cheaper, and more enjoyable to build. If that's something you're interested in, we'd love to chat.

Retool team
Working at Retool

Retool is a fast way of building internal tools. Software has transformed industries and driven major productivity gains, but it's still expensive to plan, build, and maintain. And that's a shame, because it's so useful!

Our goal is to make internal tools faster, cheaper, and more enjoyable to build. Because then we'll have a lot more of them, and that's a good thing.

We're based in San Francisco. Culturally, we're tightly knit, and enjoy spending time with each other. We like to be around people that are warm, move quickly, enjoy building things, and can reason and debate without animosity.

We're generating revenue and growing quickly. Our investors include Sequoia Capital, Y Combinator, as well as Paul Graham, Nat Friedman, John and Patrick Collison, Elad Gil, and Daniel Gross.

  • Free lunch and dinner, as well as unlimited snacks and beverages.
  • Open vacation policy.
  • Health and vision insurance.
  • Competitive salary and equity packages.
  • Dog friendly office.
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Customer Engineer
San FranciscoFull-time
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Our customer engineering team is critical to Retool: it drives most of our future growth, primarily by working closely with potential customers, and ensuring they are successful with Retool. You will completely own the technical relationship with our customers, and are fully responsible for ensuring they are successful and happy building internal apps atop of Retool.

Because most of our customers are technical, you should ideally be a generalist engineer who enjoys working closely with customers, while occasionally writing code.

Day to day responsibilities:
  • Owning the whole customer journey, from end to end (starting a trial => ensuring they are successful even after they purchase)
  • Talking with potential customers, understanding their problems, and assessing whether or not Retool is a good fit
  • Demoing the Retool product, answering questions about Retool, and ultimately convincing them Retool is the correct solution
  • Creating technical content to demonstrate best practices (e.g. sample apps, documentation, videos, etc.)
  • Sussing out the blockers for a customer in adopting Retool, and overcoming them
  • If there are technical limitations in Retool that need solving via code (e.g. a bug, a missing feature, etc.), you are encouraged to build it yourself
  • Serving as the primary, ongoing technical point of contact for our users
  • Answering technical support questions from our customers as they come up 
  • Scheduling and attending weekly check-ins with our largest customers
We're looking for somebody who is:
  • An enthusiastic, strong, technical generalist
  • Strong knowledge of SQL, various no-SQL databases, APIs, etc.
  • Comfortable coding in Retool’s codebase (React / Node)
  • Is confident and comfortable talking with customers and solving their problems
  • Able to think on their feet, and solve problems during calls with technical customers